Viva Wallet is the first European payment fintech disruptor entirely cloud based over Microsoft Azure since 2010, now located in 23 EU countries. We devote ourselves to create a wonderful easier experience to businesses of all sizes, innovative acquiring and issuing services through terminals, Viva Wallet POS app and payment gateways for online stores. Furthermore, we offer business accounts with local IBAN and a business Viva Wallet Mastercard.

We are looking for an experienced and well-organized Sales Support Coordinator to join Customer Service Operations team (based in the Portuguese office) and become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.

The goal is to facilitate the team?s activities so as to maximize their performance and the solid and long-lasting development of the company.

As Sales Support Coordinator you will:

• Deliver timely, accurate and professional customer service to all customers by email, chat, or phone, documenting all information on customer interaction system according to standard operating procedures


• Assist our sales teams across Europe, providing them with information for sales-oriented issues and also research and resolve issues reported for our sales applications.


• Handle merchants? card terminal subscriptions and provide necessary information to them, if needed.


• Be responsible for VW debit card and card terminal orders' management, exerting attention to detail in both Dynamics CRM & ERP.


• Issue invoices and credit notes for card terminal orders in Dynamics ERP.


• Assist company?s logistics departments in mid-senior issues.


• Communicate with third party logistics partners in order to ensure that dispatching process is followed uninterrupted


• Managing the local office stock of terminals and viva wallet cards and assign stock to field sales when it is needed.

Requirements

• Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus.


• Fluent MS Office user, tech savvy, familiar with digital platforms and active social media user.


• ERP experience will be also considered as an asset.


• Excellent user of Portuguese and English language. (both verbal and written)


• Well-organized and responsible with an aptitude in problem-solving.


• A team player with high level of dedication.


• BSc/BA in business administration or relevant field; certification in sales or marketing will be an asset

Benefits

• A competitive salary (based upon your super skills and experience).


• A full-time contract.


• Annual bonus upon performance.


• A smooth onboarding and continuous training on products and new systems.


• A great company culture with high integrity, teamworking, transparent communication, and regular feedback to develop further your skills.


• A chance to develop your career within a fast-moving European Fintech Company.