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Italian Quality Analyst Full-time

de Cognizant Lisboa em Lisboa (Publicado em 25-02-2021)

Interested in digital marketing? Do you have an eye for detail and a passion for processes and want to work for a global company as a Quality Assurance Analyst for the one of the world?s most popular digital marketing platforms?


You can be part of a rapidly growing multilingual project where you?ll be in charge of reviewing, analysing and developing the business by making sure all processes and goals are fulfilled to the highest standard. You will receive extensive training to develop your skills to succeed in an environment that is professional, modern, fast paced and driven by excellence.


Apply now and start your career supporting this exciting team!



Please note: only candidates with a valid work permit for Portugal or EU passport can be considered.


Day-to-day responsibilities


  • Works closely with Quality Assurance Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and vertical.

  • As new Content Policies are developed and prototyped, provides details to local teams around the impact of the policy change on the team?s current work.

  • Delivers ?just-in-time? training to auditors on new or changing Content Policies as well as ?refresher? training on existing Content Policy on an as-needed basis.

  • Actively re-reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies.

  • Manages investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect.

  • Mentors auditors on the use of audit tools and systems.

  • Develops process documentation and aggregates feedback about the functionality of audit tools.


Employee Status : Full Time Employee


Shift :
Day Job


Travel :
No


Job Posting :
Feb 25 2021


About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world.



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