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HR About Me & Services Officer Full-time

de BNP Paribas Lisboa em Lisboa (Publicado em 13-02-2021)

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 71 countries, with 200 000 Employees ? including more than 150 000 in Europe and 6 000 in Portugal alone.



BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, the Group has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.


Thanks to its international presence and regular and close collaboration among its businesses, BNP Paribas has the resources to support all clients - individuals, entrepreneurs, SMEs, large corporates, institutional investors and community organisations - with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.


The Reporting & Services Lisbon platform is a key component of the CIB Global Human Resources setup. Our mission is to support the CIB HR activities through administration roles & processes monitoring, permanent and adhoc reporting with in addition any new processes not already covered by another team. Our main challenge is to set up strong processes with high-end data quality while keeping flexible and open services for the largest set of demanding clients.


ROLE AND RESPONSIBILITIES


Administrate the WTW Pulse survey campaigns for CIB scope


  • Manage the full set-up of the surveys in Pulse acting as a project office in the definition of the content and technical setup

  • Administrate the platform

  • Responsible for the setup of communications (incl. mass mailing), documentation & training materials

  • Responsible of the official reporting within a strong control framework

  • Act as the main contact for Group HR representing CIB for Pulse

  • Provide direct support to the different stakeholders: local HR, managers & employees


Projects

  • Develop and enhance the current processes & services, proposing improvements to better serve our clients

  • Take over the management of micro processes

  • Setup and follow up of the projects from the specifications up to the go live


PROFILE


  • Bachelor Degree in relevant area

  • Fluent in English, intermediate in French

  • Experience with systems administration & support

  • Strong reporting/consolidation or process management experience

  • Experience managing large databases

  • Experience in managing multiple projects with consistent quality and timely delivery

  • Microsoft Office (Excel, Powerpoint etc.) package advanced level

  • Skilled relationship builder - ability to work with different stakeholders

  • Strong Team Spirit

  • Results and delivery focus especially during change with customer satisfaction in mind

  • Capacity to manage priorities

  • Good communication skills

  • Sense of confidentiality


Please note that only applications submitted in English will be considered.


In case you are selected for this role, further documentation will be requested to support your hiring process.


BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.



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