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L&D Training Officer Full-time

de BNP Paribas Lisboa em Lisboa (Publicado em 12-02-2021)

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 71 countries, with 200 000 Employees ? including more than 150 000 in Europe and 6 000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, the Group has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Thanks to its international presence and regular and close collaboration among its businesses, BNP Paribas has the resources to support all clients - individuals, entrepreneurs, SMEs, large corporates, institutional investors and community organizations - with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialized financial services, and Corporate & Institutional Banking for corporate and institutional clients.

The Reporting & Services Lisbon platform is a key component of the CIB Global Human Resources setup. Our mission is to support the CIB HR activities through administration roles & processes monitoring, permanent and ad-hoc reporting with in addition any new processes not already covered by another team. Our main challenge is to set up strong processes with high-end data quality while keeping flexible and open services for the largest set of demanding clients.


  • Provide support to end users in Channel Islands (Management of support mailbox)

  • Organize sessions in link with the different providers (internal or external) and create them in the My Development tool (dates, booking rooms)

  • Follow-up of sessions filling up (period of notice to cancel)

  • Follow-up of external training registrations

  • Checking and send to the payment of the invoices

  • Follow-up of the training evaluation

  • Manage waiting lists

  • Creation of reports for business on demand

  • Manage the rebilling of the learning activity to the business (cost centers) in link with the Performance Management

  • Preparation of KPI?s to control training and costs for the HR Corporate department

  • Assign and follow up of specific trainings for specific populations ? Follow up of Compliance Mandatory Training Status

  • Follow Up of Language Courses (registration, reporting, etc)

  • Contribution for the creation of the L&D Catalogue for Channel Islands

  • Setup and follow up of projects from the specifications up to the go live

  • Be the principal point of contact with the tool provider, making the main exchanges regarding the development needs and the new functionalities available

  • Representing Channel Islands in meetings regarding My Learning topics
  • Develop and enhance the current processes & services, proposing improvements to better serve our clients


  • Strong reporting & presentation experience

  • Experience in managing multiple projects with consistent quality and timely delivery

  • Systems administration & support (My Development, Basware)

  • Microsoft Office (Excel, Word, PowerPoint etc.) package minimum at intermediate level

  • Fluent in English

  • Skilled relationship builder - ability to work with different stakeholders

  • Strong Team Spirit

  • Innovation and creativity

  • Results and delivery focus especially during change with customer satisfaction in mind

  • Capacity to manage priorities

  • Good communication skills

  • Sense of confidentiality

  • Able to work under pressure

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

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