Job Summary

We are on a mission! Keyrus is a key player in consulting and technology specialised in Data & Analytics, AI & Machine Learning and Digital Transformation with clients in more than 20 countries in 4 continents.

Job Description

We are looking for a dynamic profile that will manage the most of internal application sof Keyrus Group. You will be first responsible of Salesforce and then you will handle the continuous improvement / support of other Group applications, too (like Teamtailor, Anaplan - for budgeting and finance consolidation -, etc.)

Tasks and Objectives

• 
  Salesforce (and other tools/apps): As a guardian of the tool, you are in charge to improve, maintain and administer the overall ecosystem around this application


• App super-user / Product Owner at Group Level:
  • Product continuous development: roadmap, backlog management and prioritization, specifications, configuration (where no development required), delivery
  
  
  • Stakeholders management: collect & consolidate feedback, answer & analyse demands, set up governance & communication (eg. organize regular ?Salesforce Guild?)
  
  
  • Analyze new functionalities/upgrades provided by Salesforce and communicate them to the different entities
  
  
  • Product owner: create & maintain a roadmap, define priorities, secure delivery (follow-up, quality,?)
  
  
  • Support local admins with their functional questions (Group support mailbox)
  
  
  • Create Reports and Dashboards for the Group
  
  
  • Be the Tool responsible for any integration project (eg. Provide required Salesforce needs for BI)
  
  

• 2nd line support of end users on the tool usage (Point of contact: local Admins, no direct end-users)
  
  • Manage the Group Support mailbox
  
  
  • In-depth analysis of incoming demands
  
  
• Point of contact with external providers


• Gate-keeper of best-practices and sharing them cross-organization (process and tool). Sales in case of Salesforce, Recruiting in case of Team Tailor, etc.


• Other tasks:
  • Monitor licenses usage (at Group)
  
  
  • Check & manage the Accounts hierarchies in general (at Group level ? local hierarchy handled by local admin)
  
  

• Work hand-in-hand with our Technical Administrator.

Jobs requirements

• 
  Knowledge/Experience of Salesforce configuration & administration is a plus or appetite to learn (can be trained)


• Business oriented: good understanding of end-to-end sales process


• Able to talk with Business & Technical profiles, and with senior management (interaction with many stakeholders)


• Client & result oriented


• Strong analytical skills, structured and methodical


• Autonomous


• Fluent in English. French & Spanish is a plus


• Overall experience: Between 5 and 10 years

Soft Skills

• 
  Communication and Presentation Skills: Communication across all team members is the most important skill for any project to be successful.


• Commitment: You should be committed to the project, vision, team and the business.
  
• The Power of No: Many times, you will have to say ?no? to the business and

not develop every single idea that the business can think of.
• 
  Vision: Clearly communicate the vision between the small backlog items and the larger business goal. Ability to understand the bigger picture and go deep in functional/technical details


• Curiosity: You should always be curious to ask the ?Why? questions from the business and ?how? from the development team