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CRM & Multichannel Assistant Full-time

de Johnson & Johnson Family of Companies Lisboa em Lisboa (Publicado em 22-01-2021)

Johnson & Johnson is a company committed to doing good for the world. We blend Heart, Science and Ingenuity to profoundly change the trajectory of health for humanity.


Janssen, one of the Pharmaceutical Companies of J&J, with more than 35,000 employees working hard to treat, cure, stop and prevent some of the most devastating and complex diseases of our time ? from autoimmune diseases, hematology, oncology, HIV, mental disorders, heart disease and diabetes. We believe that challenging something is the best way to change it. So, every day, in more than 150 countries, we bring together ground-breaking science and the most creative minds in the industry to think differently about how diseases are treated and prevented. We seek not only to innovate but also to empower people with the tools they need to make informed decisions and achieve the best possible results for their health. We are Janssen. We collaborate with the world for the health of everyone in it.



In coordination with the Customer Strategy team and in collaboration with Sales, Marketing and Medical Teams, the CRM & Multichannel Assistant will participate in:


  • The implementation of Company CRM strategy

  • The definition of optimized multichannel strategies

  • The development and presentation of insightful reports and analyses which support business decisions

  • The improvement of digital and web analytics

What You Will Do:


Support the implementation of the CRM & Multichannel strategy, taking an active role in:


  • iCONNECT (Sales Force CRM) data quality;

  • Profiling, Targeting and Segmentation

  • Monitoring customer interactions through different channels

  • Optimizing and implementing new communication channels

  • Internal training in iCONNECT and Veeva CRM

Participate in the execution of multichannel projects in coordination with internal departments or external suppliers


Monitoring and constant improvement of the Multichannel Strategy


Improve reports for digital assets (Google Analytics)


Detection of best practices and improvements in digital efficiency


Encourage innovation through new digital proposals that meet the needs of internal and external customers




Qualifications


Required education & experience


  • University degree required. Preferred Education: management, statistics or healthcare-related

  • Advanced knowledge in Excel and Access. Experience in CRM and Analytic Software is a plus

  • Experience in data management will be highly valued

  • Experience in Pharma industry will be a plus

  • Minimum experience: 1 year (preferred)

  • Native Portuguese speaker and proficient English in both spoken and written

  • Broad analytic skills and drive to analyze data to come to strategic views and operational insight

  • Ability to work in cross functional teams

  • Highly motivated and eager to learn all aspects of the business

  • Flexibility, fast adaptation, openness and proactivity


Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.



Primary Location

Portugal-Lisbon-Lisbon-
Organization
Janssen-Cilag Farmaceutica, Lda. (7290)
Job Function
Strategic Planning
Requisition ID
2105886780W


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