Job Brief

If you enjoy providing great customer service to clients and want to take your love of computers and cloud technologies to the next level in a fast-paced and challenging environment, we would love to have you join our team of talented service desk engineers. You will get the chance to work with multiple platforms (Azure, AWS, and Office 365) and use your skills to influence IT systems. You will have the satisfaction of resolving complex issues and taking responsibility for maintaining small, medium, and large IT Infrastructure. If you are ready to use your expertise and education in a unique and fulfilling environment, we are ready to reward your hard work with a competitive salary and benefits package. Excellent communication skills are a necessary skill in this role. Your goal will be to ensure that our clients receive the best customer service and to ensure the clients technology infrastructure runs smoothly and efficiently.

Primary Duties, Responsibilities, and Technical requirements:

· Work on a Service Desk team and provide technical support to end users via phone, email, and chat.

· Manage Service Desk tickets in a timely manner

· Support Microsoft office products, Windows OS etc.

· Support PC and Mac, printers, scanners, mobile devices.

· Support line of business applications for the customers.

· Support on Server related issues, AD, DNS, DHCP.

· Support Tier 1 network related issues.

· Document customer interactions

· Run diagnostics to resolve customer reported issues

· Escalate issues to the next Tier with next level of difficulty

· Install, remediate, and repair computer hardware and software

· Follow-up with customers to ensure issues are resolved

Requirements

· Microsoft Certifications

· Strong technical aptitude and hands on experience.

· 2+ years? experience in a Service Desk Engineer role.

· 3+ years in customer service.

· MSP experience preferred.

· Detail oriented in order to keep detailed notes on tickets

· Experience on Windows 7, 10, Microsoft Office etc.

· Experience on Active Directory, Office 365, VPN, Printer support

· Excellent English communication (verbal and written), interpersonal, business management, time management, and developmental skills.

· Skilled at resolving problems and conflicting situations.
Available to work flexible hours.

Job Types: Full-time, Permanent

Pay: 10,000.00? - 50,000.00? per month

Experience:

• system administration: 8 years (Required)

Work Remotely:

• Yes

COVID-19 Precaution(s):

• Remote interview process
• Virtual meetings