BNP Paribas is a leading European bank with an international reach. It has a presence in 74 countries, with more than 192,000 employees ? including more than 146,000 in Europe and over 4,000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been the first foreign bank to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.

ROLE AND RESPONSIBILITIES

• Team Leader - Business Implementation Management Frankfurt is in charge of managing the BIM team located in BP2S Lisbon and performing activities to BP2S Frankfurt

  
  

• He/she is responsible to support the daily activities

  
  

• He/she is responsible to control absence / leave of all the team members

  
  

• He/she is responsible for providing the necessary conditions for the team members? trainings and to boost their expertise (soft and technical skills)

  
  

• He/she is in charge to monitor the KPI of the BIM team?s activities and to maintain the quality of the service

  
  

• He/she is in charge to solve escalations received

  
  

• He/she is responsible to assure the procedures for the activities

  
  

• He/She is responsible for the recruitment

  
  

• He/she is responsible to participate in internal and transversal projects

  
  

• Primary Responsibilities

  
  

  • Understand the business/organizational expectations and objectives

    
    

  • Ensure all the business knowledge has been acquired to deliver the duties

    
    

  • Ensure high level of communication network is established with all the stakeholders with in the business group

    
    

  • Take ownership on the task and should be accountable for the task delivered or undelivered

    
    

  • Should work independently and must be solution driven

    
    

  • Delivering the correct information & coordination with concerned departments from Client Delivery. Client Services or other

    
    

  • Prioritize the work and conduct investigations with due diligence on all the issues

    
    

  • Ensure all the exceptions are reviewed, researched, documented and resolved in a timely manner

    
    

  • Ensure high level of service has been delivered to the Clients and Business Partners of BNP Paribas Securities Services

    
    

  • Ensure that deadlines are adhered and the exceptions are informed on pre-facto basis

    
    

• Innovation

  
  

  • Understands the desired outcomes of the Business Implementation Management activity and is able to identify the key improvements, which add value and efficiency to the process

    
    

  • Thinks creatively about the activity and finds opportunities to challenge/standardize and improve workflow to realize value to increase productivity and flexibility in the process

    
    

• Teamwork

  
  

  • Works collaboratively with other teams when appropriate to break down silo mentality

    
    

  • Supports sharing of information, knowledge and expertise to achieve innovative solutions

    
    

• Communication

  
  

  • Listen openly to feedback from managers and colleague?s and uses information to improve personal performance and work practices. Articulates ideas and issues in clear concise language

    
    

  • Shares information openly and communicates effectively with team members and with other teams

    
    

  • Listen well, incorporating others? feedback and ideas, and responds appropriately

    
    

  • Fosters open honest communication with management and with staff

    
    

• Integrity, trust & fairness

  
  

  • Acts with integrity in all interactions with colleagues, team members and clients

    
    

  • Promises only what can be delivered, managing expectations and honours commitments, and, has committed to ethical practices in all interactions and relationships

    
    

  • Treats others fairly, showing respect and courtesy. Builds trust by responding openly, genuinely & consistently to others in the team

    
    

• Client Focus & Adaptability

  
  

  • Be pro-active in developing customer relations by understanding and responding to customer needs

    
    

  • Strive continually for Customer Satisfaction and focus on Client Delight

    
    

  • Commit/Promise only what can be delivered by keeping Bank?s interest in mind

    
    

  • Always look for ways to improve services

    
    

  • Be able to adapt to different markets and different clients evolution

    
    

PROFILE

• Fluent in English and German

  
  

• Strong qualifications in Microsoft Excel

  
  

• 2 to 4 years of experience in Securities services operations

  
  

• Experience in management is desirable

  
  

• Excellent communication skills

  
  

• Ability to share / pass on knowledge

  
  

• Attention to detail

  
  

• Team spirit

  
  

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

Required Competencies:
Communication skills - oral & written
Ability to deliver / Results driven
Active listening
Organizational skills
Ability to share / pass on knowledge