BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 71 countries, with 200 000 Employees ? including more than 150 000 in Europe and 6 000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, the Group has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Thanks to its international presence and regular and close collaboration among its businesses, BNP Paribas has the resources to support all clients - individuals, entrepreneurs, SMEs, large corporates, institutional investors and community organisations - with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

NeoLink is the BP2S client reporting website which allows our clients (internal staff & external users) to view and and generate the reports linked to their activities. The users can also send instructions (settlement, cash, CA response, NAV validation?) from the tool.

The NeoLink central support team is in charge of user support, incident management & communication, present NeoLink to our users.

ROLE AND RESPONSIBILITIES

• User support

  
  

  • Assist internal users in the use of the service, by phone and email

    
    

  • Assist customers who do not have a local NeoLink Support contact (Level 1 Support)

    
    

• Support of local NeoLink Support Branches

  
  

  • Manage level 2 support

    
    

  • Assist Client Services teams in their major client projects

    
    

  • Assist local teams in the recovery or sharing of support tasks

    
    

• Customer projects

  
  

  • Assist customers in their work and projects related to the NeoLink solution - Coordinate the establishment of electronic links with our customers - Provide advice to our customers on our available solutions (management instructions, reporting ...)
    

• Participate in the evolutions of the NeoLink solution

  
  

  • Refit user evolution requests

    
    

  • Participate in the definition of needs and user tests

    
    

  • Participate in monitoring and identifying malfunctions

    
    

  • Present new features to NeoLink community

    
    

• Incident Management

  
  

  • Detect incidents

    
    

  • Coordinate with APS and Operations the resolution of incidents

    
    

  • Publish communication to local NeoLink Support teams & NeoLink community

    
    

  • Record, process and track incidents until resolved

    
    

PROFILE

• Proficient in English, French preferable

  
  

• Bachelor degree in relevant area

  
  

• Professional experience in banking operations preferable

  
  

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.