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Italian Customer Service Full-time

de World Talent Selection Lisboa em Lisboa (Publicado em 17-12-2020)

World Talent Selection is recruiting Italian speaker Talent for our prestigious client in Lisbon.

Position : Italian Customer Service - Social Media h/f

Responsabilities :

  • Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels ? chat, email and phone;
  • Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
  • Provide pre and post-sales support for all self-service products;
  • Provide product and tool support to enhance clients? experience;
  • Identify trends and solve problems facing multiple SMB clients;
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
  • Provide vital product insights and feedback from our customers to engineering.

Profile :

  • Native Italian Speaker;
  • Good knowledge of English (B2 level);
  • Familiarity with online advertising products and social media;
  • +1 year working in a customer service related role;
  • Excellent communication skills: verbal, written, listening skills;
  • Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
  • Experienced in Call Center environment / Customer Support role;
  • Ability to multi-task and work under pressure;
  • Availability Monday to Sunday, including rotating weekends.

Offer :

  • Contractr 1 year renewal automatically;
  • Work schedule Monday to Sunday (rotating shift);
  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Modern, centrally located buildings with cafeteria facilities and an excellent public transportation connection;
  • Health Insurance since day one in the company;
  • Accommodation during the contract offer by our client;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
  • Free Portuguese language courses, sport activities and organized events.

Duração do contrato: 12 meses

Job Types: Full-time, Contract

Experience:

  • Social Media Marketing: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Location:

  • Lisboa, Distrito de Lisboa (Preferred)

Language:

  • Italian native with good level in English (Required)

COVID-19 Precaution(s):

  • Remote interview process
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place


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