BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 71 countries, with 200 000 Employees ? including more than 150 000 in Europe and 6 000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, the Group has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Thanks to its international presence and regular and close collaboration among its businesses, BNP Paribas has the resources to support all clients - individuals, entrepreneurs, SMEs, large corporates, institutional investors and community organisations - with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

ROLE AND RESPONSIBILITIES

• Handle, manage and follow-up inquiries requested by the countries and internal teams to guarantee CBO operational delivery

  
  

  • Ensure that all inquiries are properly declared on case management tool and keep them up to date following the escalation procedure implemented

    
    

• Ensure the customer problems are delegated to the right team in order to guarantee efficiency

  
  

• Knows the E2E processes and interlocutors (internal and site)

  
  

• Should be able to take proactively the appropriate measures and trigger actions

  
  

• Be able to catch the seriousness of the issues and solve inquiries

  
  

• Ensure that all tasks are under control and duly verified

  
  

• Handle ?Phone calls? with sufficient comprehension of the subject area, to solve unusual as well as common work problems

  
  

• Ensure and control the correct activity during the day in order to ensure the CBO operational delivery

  
  

• Mitigate the operational risk to improve CBO efficiency

  
  

  • Apply procedure in force (generic & specific procedures, manuals of activities?)

    
    

  • Raise technical issues immediately to the hierarchy

    
    

  • Contribute for tool?s improvement / performance to facilitate daily activity

    
    

PROFILE

• University Attendance

  
  

• English Fluent (C1-C2)

  
  

• Good communication: ability to report issues, to provide help and to suggest improvements

  
  

• Ability to identify priorities and act in clients? best interest

  
  

• Process oriented and high level of integrity

  
  

• Good knowledge of CBO procedures and methods

  
  

• Good knowledge of operational risks areas

  
  

• Ability to use Microsoft Excel to design and to modify spreadsheets

  
  

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.