BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 71 countries, with 200 000 Employees ? including more than 150 000 in Europe and 6 000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, the Group has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Thanks to its international presence and regular and close collaboration among its businesses, BNP Paribas has the resources to support all clients - individuals, entrepreneurs, SMEs, large corporates, institutional investors and community organisations - with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

Initiated by the Compliance to meet commitment made to K2 / regulators, EP and STAR tools are providing compliance officers several majors services, in particular to financial security teams.

These tools (3000 users) bring opportunity to follow AML cases, declare ?suspicious activity reports? (SAR) to French regulator and gather the international SAR, centralize and monitor financial security communications and decisions of the entire group.

To fulfil the run and the support of these tools, Industrialization CRT seeks to extend its partnership with Lisbon team and currently kicks off the creation of a Support team, which will handle those responsibilities.

In this frame, CRT would like to recruit one Support Officer to be the first entry point between Paris and Lisbon, to build a team that will growth to two people.

ROLE AND RESPONSIBILITIES

Reporting hierarchically to the CPL Lisbon Hub CRT Indus Team Leader within the Transversal teams and Management Support Department at Compliance Hub Lisbon and, functionally, to the Investigation and Transversal Tools Team Manager, within Central Compliance organization in Paris.

• Provide strong Functional User support

  
  

  • Develop knowledge on both tools in order to become quickly autonomous

    
    

  • Bring the first (on simple subjects/functions) or N2 level of Support (advanced comprehension of the tools)

    
    

  • Manage the subjects that may be escalated to Product owners in appropriate situation (bug management/subjects close to incidents)

    
    

• Manage extra high level topics on the perimeter
  

  • The Support officer will handle ?pain point? communications from users, as well as the requests for enhancement that could help improve/simplify the process/tools, and address them accordingly to the product owners

    
    

  • The Support team is also the entry point for post deployment/technical intervention testing phases (scheduled or not)

    
    

  • The Support officer will finally be in charge of the global communication management (BAU/incident or new communication if necessary)

    
    

• Act as entry point for the Access right management of the tools

  
  

  • Manage the global Access right topics and provide support in the identification of appropriate jurisdictions for users. The team is also in charge to manage ad hoc registering files

    
    

  • Manage Sailpoint/MyAccess tickets raised and be able to bring a ?level 0? support on these tools

    
    

  • Conduct the periodic access rights review as the products are not fully onboarded into an IAM tool

    
    

  • Manage associated mailing diffusion lists

    
    

PROFILE

• Bachelor / Master?s Degree

  
  

• 3 to 5 years? experience - IT mindset would be a plus

  
  

• Operational experience in project management

  
  

• Service oriented mindset

  
  

• Excellent organizational and time management skills

  
  

• Fluent in French and Average in English or Average in French and Fluent in English

  
  

• Proficiency in MS Office tools (Word, Excel, PowerPoint, Project, Visio)

  
  

• Knowledge of JIRA tracking tools would be a plus

  
  

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.