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Customer Service Assistant Full-time

de Innuos Lisboa em Lisboa (Publicado em 10-07-2020)

Innuos is a scale-up that is transforming the way we listen to music.

Since their launch in mid-2016, Innuos Digital Music Players have received more than 30

international press awards and rave reviews and are now used in partnership with Amplifiers or Speakers from many well-established brands in the HiFi industry, namely Bang and Olufsen, Devialet and KEF. Innuos products are now sold in 34 markets through nearly 300 resellers.

Innuos currently has 3 office locations: Algarve and Lisboa in Portugal and Warwick in UK.

Role description

Innuos has a broad range of customers across Europe, America and Asia and is looking to hire a Customer Service Assistant to be responsible for handling service requests from customers. The Customer Service Assistant will be responsible for ensuring the service process runs smoothly and ensuring the customer is kept up-to-date on the status of their service. The Customer Service Assistant will report directly to the Customer Support Manager.

The role is based in its Loulé office and is responsible for:

- Booking and Tracking the system collection via courier online platforms

- Coordinating with Customers, Service Technicians, Logistics and Finance to ensure process is done as efficiently as possible

- Ensure Service SLAs are respected and escalate any SLA violation cases

- Creating invoices for the service and gathering any documentation required for Import or Export

- Answering customer contacts over telephone, email or chat

Candidate skills/requirements

- Fluent spoken and written English is a must

- Knowledge of other languages such as French and German is highly valued

- Experience with Customer Service, Call Center and Tele-Service is highly valued

- Experience with Service and Ticketing systems such as Zendesk or Freshdesk

- Good knowledge of productivity tools such as Outlook, Word and Excel

- Technical knowledge of IT and Computer Repair/Assembly is not required but is valued

What do we offer

- Working from our sunny office in the Algarve with 300 days of sun per year and an amazing quality of life

- Working on a close-knit international and ambitious team

- Opportunity to develop and grow in a fast paced and growing company

- Depending on the candidate experience, we can consider an internship role

Note: Due to COVID-19, we would not require an immediate relocation.

Job Types: Full-time, Internship, Permanent

Work Remotely:

  • Temporarily due to COVID-19

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