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Quality Analyst Full-time

de Elevus- People & Business Results Lisboa em Lisboa (Publicado em 01-07-2020)

Elevus is recruiting a Quality Analyst with native/fluent level of German language. Our client is a global company that delivers Customer Experiences to the world?s best brands.

Responsabilities

  • Quality verification activity in accordance with the company
  • Quality verification process and project requirements
  • Quality inconsistencies identification, and implementation of measures for remedial and improvement whenever necessary
  • Creation and development of quality reports, analyses and implements improvement opportunities as requested and agreed with management, within the deadlines agreed
  • Quality feedback and coaching sessions with required follow up actions
  • Development and implementation of quality related training on topics meant to assure adherence to process and product knowledge and assure improvement
  • Other admin tasks related with the role

Qualifications

  • Minimum High School Diploma;
  • Native/Advanced level of German (C2);
  • Excellent verbal, written and interpersonal communication skills;
  • Outstanding customer service skills, proactivity, and dedication to providing exceptional service;
  • Problem-solving skills;
  • Immediate Availability.

Offer

  • Direct contract with our client;
  • Competitive wages - base + language + tech compliment + performance;
  • Food allowance;
  • Career opportunity in one of the most innovative companies in the world.

By replying to this job offer and sending your CV to Elevus, you confirm that you have read, understood and accept our privacy policy (http://elevus.pt/ politica-privacidade. php)

Job Type: Contract

Experience:

  • Customer Service: 1 year (Preferred)

Language:

  • English (Preferred)
  • German (Required)

Work Remotely:

  • No


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