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Customer Care Advisor Full-time

de Kelly Services-Portugal em Lisboa (Publicado em 26-03-2020)

Kelly Services is a Human Resources Management company that offers job opportunities in various sectors, from North to South of the country. Annually, the company employs an average of 480,000 people worldwide. Since 2015 Kelly Services has been distinguished as one of the 100 best companies to work for in Portugal.
Our client is a multinational company specialized in outsourced omnichannel customer experience management. The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world. The company has 330,000 employees across 460 contact centers in 80 countries and serves over 170 markets.
You will be part of a team supporting different lines of products. You will provide reactive phone, email and chat support services with an emphasis on troubleshooting, account optimization, upselling and efficient issue resolution to our business clients.
Part of your daily activities will be:
  • Provide optimal advice regarding different queries of the business clients;
  • Create a meaningful rapport with key decision-makers in the marketing industry and serve as a consultant for their online advertising strategy;
  • Understand the business goals of your clients in order to match the required online advertisement solutions;
  • Provide strategic campaign support and advertiser training to educate your clients;
  • Achieve strong customer satisfaction with a focus on quality and results.


Your Profile:

  • Interest in digital marketing or online advertising platforms;

  • Exemplary communication and listening skills;

  • Creative decision-making skills and proven ability to work independently;

  • Positive mindset;

  • Experience in telephone customer support (preferential).

  • Fluency in French and English (C level minimum)
The offer:
  • The training period is 20 working days, from Monday to Friday;
  • Contract ? directly with our client;
  • Excellent work opportunity in a dynamic leading multinational company;
  • Stable work and career progression;
  • Free Portuguese language courses, sports activities, and organized events.

If you are looking for an opportunity where you can make a difference, then you make the perfect fit for this job!
We look forward to hearing from you!


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