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HR About Me & Services Officer Full-time

de BNP Paribas em Lisboa (Publicado em 21-03-2020)

BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees ? including more than 154,000 in Europe and over 5,000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.

Fully integrated in the BNP Paribas Group, the Reporting & Services Lisbon platform is a key component of the CIB Global Human Resources setup. Our mission is to support the CIB HR activities through administration roles & processes monitoring, permanent and adhoc reporting with, in addition, any new processes not already covered by another team. Our main challenge is to set up strong processes with high end data quality while keeping flexible and open services for the largest set of demanding clients.


In order to achieve the above described objectives your role will comprise four large vectors of activity:

  • Regulatory reporting - Report on mandatory e-learnings for CIB for the current stakeholders
  • Manage the reports scheduled on J and J-10 to the involved stakeholders

  • Produce ad hoc reports upon request

  • Liaise with Compliance CIB and L&D for all related queries

  • Provide accurate support to internal clients

  • Improve/automate the reporting process

  • Administrate the CIB appraisals & 180° campaigns (About Me)

  • Manage the full set-up of the 2019 appraisal campaign in About Me, acting as project office in the definition of the content and technical setup

  • Administrate the platform

  • Responsible for the setup of communications (incl. mass mailing), documentation & training materials

  • Responsible of the official reporting within a strong control framework

  • Act as the main contact for Group HR representing CIB for About Me

  • Produce dashboards & adhoc reporting

  • Provide direct support to the different stakeholders: local HR, managers & employees

  • Manage JAD?s data quality and support with Local HR

  • Act as the CIB JAD Administrator doing the support to locals and global HRs

  • Provide support to Local HR to improve the data quality in the data used

  • Be part of the JAD CIB position tree review

  • Projects
  • Develop and enhance the current processes & services, proposing improvements to better serve our clients

  • Take over the management of micro processes

  • Setup and follow up of the projects from the specifications up to the go live


  • Master?s degree in Business Management/ Human Resources / Information Systems or equivalent by experience;

  • At least 5 years of relevant experience in one or several of the above vectors of activities is mandatory;

  • Strong Reporting/Consolidation or Process Management experience is required;

  • Previous experience in System administration and Support is a strong plus;

  • Proficiency in MS Office products is mandatory (with special emphasis on Excel);

  • Previous experience in managing large databases is a strong plus;

  • Skilled relationship builder - ability to work and construct effective relations with different multinational and multicultural stakeholders;

  • Strong Team Spirit that helps set a tone of cooperation;

  • Result and process-oriented mindset ensuring the focus on delivery but maintaining a customer centric approach;

  • Capacity to manage priorities

  • Sense of confidentiality

  • Knowledge of foreign languages : English and French is mandatory;

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

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