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FTC P&C CLAIMS ADJUSTER PORTUGAL Full-time

de Chubb em Lisboa (Publicado em 10-03-2020)

Role Purpose

To own and handle Chubb European non-complex/ operational claims received within Casualty/Property by ensuring accurate assessment and proactive management of Claims within personal settlement authority limits. This should be carried out in accordance with the conditions of the cover, Chubb policy and Procedures and agreed Service level Agreements (SLAs) for internal and external customers.


Key Responsibilities

  • Accurately assess and evaluate ?non complex? claims (as defined Chubb European Group Claims Authority Document): policy liability, reserve calculations and settlement values, in accordance with Chubb Policy and Procedures within personal handling authority.
  • Ensure all incoming call enquiries are handled in an efficient, expedient and customer focus way, providing the customer with a professional service at all times.
  • Identify complaints and recognise customer expressions of dissatisfaction to ensure such customers issues are handled, or escalated, in a timely, accurate manner and in accordance with Chubb Complaints Policy and Procedures.
  • Proactive prioritisation and management of own allocated workload.
  • Ensure personal adherence and continually maintain and update own knowledge of Chubb Policy and Procedures and regulatory authority requirements. This may for example include: Complaint Handling, Money Laundering, Data Protection, FSA requirements and SOX Control.
  • Demonstrate personal knowledge and awareness of compliance requirements and take personal responsibility for adherence to regulatory and compliance control mechanisms that are in place.
  • Support and maintain, as directed by Casualty Claims Team Leader, contact with key client relationships with regard to specific customers, or accounts, for issues such as: late notification of claims, case progress, and issuing specific insured requirements within SLAs. Refer client issues that cannot be resolved to Casualty Claims Team Leader or Claims Manager Iberia.
  • Undertake all other duties as reasonably required by Casualty Claims Team Leader that are applicable to this role.

Knowledge & Experience

  • Insurance specific education would be a plus
  • Proficiency in Spanish & English both written and spoken
  • Experience managing casualty/Property claims for, preferably, MN Insurance Company
  • Used to work in a Multinational environment.
  • Knowledge of Spanish/Portuguese insurance market.
  • Good communication skills.
  • Balance between client orientation and business focus. Ability to negotiate
  • Understanding on how individual underwriting decisions impact on business results
  • Advance user of Microsoft office: Word, Excel, PowerPoint, Outlook


Qualifications


Gestor de Sinistros Danos Patrimoniais


Estás interessado em colaborar na maior empresa multinacional seguradora de danos patrimoniais e responsabilidade civil cotada em bolsa, com operações em 54 países?
Se estás interessado em fazer parte desta equipa, esta é a tua oportunidade! Combinamos o rigor e o engenho com décadas de experiência, para criar e oferecer as melhores coberturas de seguro e serviço a particulares e a empresas.
Estamos a recrutar um/a Gestor de Sinistros de Danos Patrimoniais para o escritório de Lisboa, para substituição de colaborador em licença de maternidade.
O que serão as tuas funções?

Serás responsável pela análise e enquadramento dos processos de sinistro das áreas de Danos Patrimoniais e de Responsabilidade Civil, em sintonia com as regras aplicáveis.
Também serás responsável pela gestão e atualização destes processos no sistema informático.
Promoverás o atendimento e suporte aos Corretores e Clientes de forma a irmos de encontro às suas expetativas.
Colaborarás com as outras equipas da Chubb de forma a prosseguirmos na nossa missão e irmos de encontro aos nossos objetivos.

Quais serão os teus requisitos?

Tens licenciatura em Gestão, Direito ou similar.
Já realizaste estas funções no mercado segurador.
Tens bons conhecimentos de inglês.
Se tiveres conhecimentos de espanhol será um fator preferencial.
Procuras uma oportunidade de desenvolver as tuas competências numa equipa internacional, num ambiente dinâmico que promove a Diversidade & Inclusão.

Working for Chubb


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