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IT Support Analyst Full-time

de BNP Paribas em Lisboa (Publicado em 06-12-2019)

BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees ? including more than 154,000 in Europe and over 5,000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.

The Global Markets Smart Data Analytics Support Team is looking for a dynamic individual to work as an IT Support Analyst.

The Team provides support for numerous applications of GM Client Revenue Reporting.

Users of the application work in the Front, Middle and Back Office globally.


  • To provide level 1 and level 2 systems support for all GM related activities

  • Resolving queries from end users with respect to the systems supported.

  • Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence.

  • Change management: plan, test and release new versions of the system.

  • Write documentation on new system features
  • Maintain and enhance current business processes to ensure increased reliability of the Client Reporting systems.

  • Incident and Problem management, document solutions to common problems.


  • Bachelor?s degree in Computer Science, IT

  • Professional experience in Application Production Support

  • SQL Server 2012/2014 or Higher

  • MS Office 2010 or Higher (Outlook, Excel, Word)

  • Fluency in English

  • Ability to work under pressure and manage difficult situations

  • Strong ability to think outside of the box and to provide robust solutions to daily problems

  • Team player
  • Excellent analytical skills, combined with ability to communicate clearly (written and orally)

  • Ability to work in a fast paced growing environment with speed and accuracy while maintaining attention to detail

  • Availability for on-call

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

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