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German Community Manager Full-time

de Teleperformance Portugal em Lisboa (Publicado em 19-09-2019)

Teleperformance Portugal

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters.

Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the ?Young Talents Attraction? Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

We are trusted with billions of unique interactions worldwide and we want you to be part of it.

Your Role

We are looking for someone passionate and dynamic person, eager to have a new challenge as a German Community Manager in Lisbon!

In this role, you will be responsible for engaging with and growing a local online community, for collaborating with local content creators, event organizers and social media influencers in Germany. Your main goal is to improve the quality and promoting their content, providing the best resources and facilitating in-person events such as meetups.

As part of your responsibilities, you will also create and maintain social media channels, reposting global posts when relevant as well as coming up with your own original content to serve the local German community.

These will be your tasks

  • Communicate with other community managers to deliver the team?s vision to our users in that specific market;

  • Understand current trends within the community and provide the team with regional insights;

  • Maintain social channels such as Facebook, Twitter and YouTube channels in local language;

  • Collaborate closely with internal community and user support teams;

  • Repost relevant, localized versions of Global content planned by Community and Marketing teams;

  • Develop and feature original content for online users in local territory;

  • Identify, engage and support local content creators;

  • Manage language-specific forums;

  • Provide any urgent feedback to online users.

You're offering these qualifications

  • Exceptional writing skills (German Native or near native);

  • Fluency in both written and verbal English (minimum B2 level);

  • Passion for new technologies, social media, digital marketing, online gaming, mobile apps;

  • Experience with managing social media channels;

  • Exceptional verbal and written communication skills;

  • Working with/growing social media influencers;

  • Creative and out-of-the-box thinking;

  • Strong team player;

  • Soft-skills for de-escalating situations when needed;

  • Experience with social media management;

  • Experience in business intelligence tools (considered a plus);

  • Experience in graphic design/Photoshop (considered a plus).

We're offering these benefits

  • International career in a multicultural environment;

  • Training and familiarization phase;

  • Opportunity to grow in a multinational company;

  • Accommodation in a Teleperformance apartment;

  • Refund of initial flight expenses;

  • Free annual flight to the homeland;

  • Private health insurance;

  • Free Portuguese language courses, surfing, soft trekking and much more.

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