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Italian speaker for Community Manager Full-time

de Teleperformance Portugal em Lisboa (Publicado em 12-06-2019)

Lisboa

O teu papel


We are looking for a Community Manager Supervisor to be responsible of an international Community Managers? team in charge of the Italian market of one of our biggest projects.
If you are passionate about social media, promotional events and customer service we would like to meet you.
You will gather experience in customer care, content creation and communication for brands and act as a voice of the brand on several social platforms.


Responsabilidades


  • Set and implement social media and communication campaigns to align with marketing strategies;
  • Provide engaging text, image and video content for social media accounts;
  • Guarantee the response to comments and customer queries in a timely manner;
  • Stay up-to-date with digital technology trends;
  • Monitor and report on feedback and online reviews.


Perfil


  • Italian native speaker with fluency in English;
  • Proven work experience as a Community Manager/Social Media Manager:
  • On e.g. FB, Twitter, YouTube, Instagram, Forums, WhatsApp;
  • Content creation for brands on social platforms (no design-skills necessary, but especially text and storytelling);
  • Customer relations & answer requests in a timely manner;
  • Ideally: Crisis communication experiences;
  • Excellent communication skills;
  • Attention to detail;
  • Experience working in a team and ideally leading one;
  • Experience in launching community initiatives (e.g. planning & creating engaging content, specials, events or other activities on platforms);
  • Knowledge of online marketing and marketing channels;
  • Analytical skills: ability to interpret online customer engagement metrics.


A Nossa Oferta


  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events.


Teleperformance Portugal (EN)


Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters.
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the ?Young Talents Attraction? Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.
We are trusted with billions of unique interactions worldwide and we want you to be part of it.




Join our team!



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