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Customer Happiness and Support Coordinator Full-time

de SmartrMail em Lisboa (Publicado em 17-05-2019)

Lisboa

We're looking for a Customer Happiness and Support Coordinator to join our team to help grow our start-up SmartrMail.



About SmartrMail ?


Email newsletters mostly suck. Especially for ecommerce, newsletters really suck as a marketing tool. Customers expect personalised marketing - not bulk emails. At SmartMail we?re fixing that for ecommerce stores. SmartrMail is a marketing tool for ecommerce stores to send personalised shopping emails, to get more sales. Last year we helped our stores send over a billion emails, which generated $30 million in sales for them.


Our mission is to give the power of Amazon?s marketing to any ecommerce store. Sound like a cool challenge? We are a small team of eleven, spread across Australia, Portugal, Lithuania, the US and Nicaragua, but growing fast.



We?re looking for a someone who loves technology, and enjoys helping customers improve their email marketing.

Requirements


Key Responsibilities:

  • Fast, friendly chat support in English on Intercom with customers and potential customers to help sort out issue, problems, and explain the SmartrMail app.
  • Support the Customer Happiness team?s general efforts across sales, on boarding and customer customer support.
  • Work closely with the Product team to help identify issues and bugs, and also work out new features based on customer feedback.
  • Potential scope for content marketing (helping write blogs), SEO, adwords, engaging our users & potential users, and engaging potential reviewers.

  • KPI?s for the role are ongoing customer NPS and conversion rate from Trials to Customer.

You Are:

  • Excellent with written English, as the role is chat (text) support in English

  • Experienced with customer support (+1 year minimum)

  • In love with technology, the internet

  • Passion for excellent UX across all things web and mobile

  • A friendly self-starter, who can take a project and run with it

Bonus Points For:

  • Start up experience, blogging experience, or general website admin experience
  • Remote work experience

  • Email marketing or ecommerce experience

  • Any web development skills

Benefits


Why Join The Team?

  • Grow an awesome product that people love

  • Friendly, flexible team and work environment, potential to progress in a growing start up

  • Get hands-on experience learning and actually applying your skills everyday


Full Time, in Lisbon, Portugal


Bring: Your own laptop



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