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Electronic Client Solutions Analyst Full-time

de BNP Paribas em Lisboa (Publicado em 30-04-2019)


Job Number:


BNP Paribas is a leading European bank with an

international reach. It has a presence in 72 countries, with more than 202,000

Employees ? including more than 154,000 in Europe and over 5,000 in Portugal


BNP Paribas is present in Portugal since 1985,

having been one of the first foreign banks to operate in the country. Today,

BNP Paribas has several entities operating directly in this territory, offering

a wide range of integrated financial solutions to support its clients and their


Worldwide, the Group has key positions in its

three main activities: Domestic Markets and International Financial Services

(whose retail-banking networks and financial services are covered by Retail

Banking & Services) and Corporate & Institutional Banking, which serves

two client franchises: corporate clients and institutional investors. The Group

helps all its clients (individuals, community associations, entrepreneurs, SMEs,

corporate and institutional clients) to realise their projects through

solutions spanning financing, investment, savings and protection insurance.


Client Solutions

Electronic Client Solutions (ECS) is a global

team within Electronic business & Markets, based in London, New York and


ECS represents the backbone

of BNP Paribas?s Electronic Business & Markets group.

Its core function is to provide a single point

of contact for Client queries for all our Electronic products and


ECS supports Clients, ECNs and

external counterparties, in conjunction with Sales/Trading teams and is

responsible for both Client Enablement and Client Service across all our

Ecommerce platforms:
Its responsibilities fall into three main

business/product lines and are organised respectively into three sub teams:









Products/Derivatives eCommerce

ECS provides the highest level of service to

our external and internal clients to position BNP Paribas as a leading provider

of Electronic Markets solutions; Its? aim is to cultivate, maintain and

industrialise our relationships with Clients, Vendors and 3rd Party providers

through excellent customer service, in order to significantly improve our

electronic offering and increase our market share.


Client Enablement:

for managing and implementing all Client and User Enablement requests to BNP

Paribas electronic trading platforms.


closely with the sales, trading and support teams globally to manage the

configuration of Pricing and Client margin across multiple electronic platforms

and systems.

Business Support:

and Resolve issues across all BNP Paribas electronic products and services as

effectively as possible.

Escalate issues

to the relevant teams and ensure a quick and effective resolution every time.


monitor the status of all systems and electronic trade flows, and ensure that

clients are connected, being priced and able to trade at all times.

Pricing Configuration:
Manage all

pricing and tier changes for Sales and Trading in the respective gateways and

configuration tools


price controls and limits across all products and ensure that all changes are

properly controlled and approved prior to implementation.

eBusiness Optimisation:

Engagement Activities: Monitor new client activity, follow up on credit and

limit issues, monitoring of dormant clients and users, follow up calls post Go

live etc.


client feedback surveys to ensure ECS is meeting customer expectations.

Ensure all feedback is acted upon to improve

service levels and product development.

Record all

Client Engagement activities in our ecommerce CRM tool to ensure accurate and

meaningful MIS around Client Engagement.



background in Engineering, Mathematics, Finance, Economics or similar areas


A first

experience in Finance would be a strong advantage

Fluency in

English, Dutch and French (mandatory)


communication skills and client focus


team work while being able to work autonomously


analytical, problem solving planning and organization skills

Ability to

work under tight deadlines

Very good

knowledge in Excel


for a training period abroad

BNP Paribas

is an equal opportunity employer and proud to provide equal employment

opportunity to all job seekers. We are actively committed to ensuring that no

individual is discriminated against on the grounds of age, disability, gender

reassignment, marriage or civil partnership status, pregnancy and maternity,

race, religion or belief, sex or sexual orientation. Equity and diversity are

at the core of our recruitment policy because we believe that they foster

creativity and efficiency which in turn increase performance and productivity.

We strive to reflect the society we live in, while keeping with the image of

our clients.

Please note

that only applications submitted in English will be considered.

In case you

are selected for this role, further documentation will be requested to support

your hiring process.

Primary Location



Job Type


Standard / Permanent




Education Level


Master Degree or equivalent ( > 4 years)

Experience Level


At least 1 year




Behavioural Competencies


Ability to collaborate / Teamwork

Transversal Competencies


Analytical Ability

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