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Administrator English Speaker - 6 months Full-time

de Hiscox Ltd em Lisboa (Publicado em 18-04-2019)

About us:

Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

The role

The policy administrator is responsible for the handling of tasks related to the preparation and subsequent administration of insurance policies. Main objective of the role is to provide high quality administrative support to underwriters, brokers and end clients.

What you?ll be doing

The work of the team follows a set process, for a variety of different administrative tasks and this will include

  • Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams. These processes include, quote preparation with predefined limits / rates / premium, as well as policy issuing, mid-term adjustments, renewals, cancellations, and pre priced proposals
  • First point of contact for brokers and clients to provide superb customer experience by answering all internal and external questions which fall within the policy admin scope, and determine and execute the transfer of all other questions to the relevant departments
  • Accurate, timely and efficient data entry of insurance risks as per the Hiscox standards to achieve service excellence, as well as general administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring
  • Ensuring constant superb quality output by performing regular quality audits
  • Testing and supporting UAT as well and new administrative tools, processes and documentation
  • Liaising with internal and external parties to respond to and resolve queries within processing deadlines
  • Delivering exceptional service standards/KPI?s
  • Supporting data cleansing and mass change processing projects
  • Preparing management information reports as requested using various reporting tolls and methods
  • Participating and providing support to process improvement projects
  • Participating and support the implementation in continuous improvement or change project work
  • Contributing to technical support and procedural best practice and support
  • Providing new ideas and support the team leader and coordinator regarding execution
  • Providing support to other teams to cover absences and peak workloads

Our must haves

  • You will have a Baccalaureate qualification/A Level qualification (preferred)
  • Proficient in written and spoken English (mandatory) and Portuguese (preferred)
  • Good interpersonal skills with the ability to work as a member of various teams
  • Curious, willing to learn and showing a challenging conventions spirit
  • Excellent accuracy and attention to detail and quality to produce high quality output even when dealing with high volumes and under time pressure
  • Ability to organise, prioritise and plan workload to meet deadlines
  • Demonstrating personal integrity; doing what they say they?ll do when they said they?d do it
  • Personable, able to develop rapport easily and build relationships across and outside Hiscox
  • Good customer focus
  • Expresses a ?can-do? attitude


  • You will ideally have experience of working in an office environment, ideally in a multi-national, multi lingual environment. This could include work experience as part of a training programme but is not essential. Experience in insurance is an advantage
  • Evidence of an interest in a career in administration, insurance or operations is required
  • You will need good computer skills including Microsoft Outlook and Excel skills. Training to develop your IT skills can be provided

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we?re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn?t always have to be ?nine to five? and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

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