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Team Lead with English & (Italian or French) Full-time

de Cognizant em Lisboa (Publicado em 27-02-2019)

Cognizant Portugal is now looking for a Team Leader with English & French or Italian to work with us in our new Lisbon office! We are looking for someone who would be willing to manage a team within an exciting new project, and is fluent in either French or Italian, along with our mandatory language, which is English. Other than managing a team, you would also be responsible for reporting and doing quality control.



You can see more of the necessary tasks below:


  • Manage, mentor, scale up & stabilize team

  • Attrition & performance management

  • Ability to document & report teams performance on a weekly / monthly basis

  • Lead WBR / MBR / QBRs

  • Audit and test transactions

  • Track and report issues and bugs

  • Apply latest guidelines, recommendations, and best practices

  • Iterate on QA tools and processes

  • Analyze user behavior data and make content recommendations based on metrics

  • Train & Mentor new joiners & agents with low performance




Minimum Qualifications:


  • BA/BS degree or equivalent practical experience of 5+ years.

  • 2+ years? experience leading teams, personnel management as workflow management

  • Must be able to work independently

  • Experience in advertising sales, marketing, consulting, or media

  • Service oriented approach

  • Fluent in English & Near native in French OR Italian. Excellent oral & written business communication skills in both the languages

  • Proficient in Microsoft Office/Google Suite



Preferred Qualifications:


  • Ability to work in multicultural environment, and as part of cross-functional teams.

  • Attention to details.

  • Strong analytical background and experience.

  • Ability to multitask and prioritize under pressure.

  • Ability to work in a dynamic and fast-paced environment.

  • Must be able to develop and implement content checks, and keep meticulous records and reports

  • Project management experience

  • Proven ability to become expert in new technologies and workflow processes in a short time frame.

  • Objective and analytical approach to decision making



We offer


Pleasant and inspiring working atmosphere
Opportunity to be part of a rapidly expanding global organization
New office facilities in a convenient location in Lisbon (Take a virtual tour by clicking in our office in Lisbon: https://www.youtube.com/watch?v=x7xlLUg3w74)


Training & development opportunities
Competitive salary



If you are looking for similar positions and are interested with the company, do not hesitate to send us your CV anyways!


Employee Status :
Full Time Employee


Shift :
Day Job


Travel :
No


Job Posting :
Feb 27 2019


About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us on Twitter: Cognizant.



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