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Hotel Manager Full-time

de Ares Capital Lda em Lisboa (Publicado em 09-02-2019)

An excellent opportunity has arisen for the experienced Hotel Manager who will be instrumental in running our hotel in central Lisbon.

The General Manager must be financially astute and commercially savvy.

Whilst reporting to the Head Office functions, the Manager will still enjoy the freedom and flexibility of running and managing the property independently as if it was their own.

The position requires a multi-skilled individual with strong operational and management experience in a branded hotel. The role is entirely hands-on and includes ensuring compliance with the brand standards.

Job Description:

Financial returns

  • Monitor and report variances against budget and control labor costs and other expenses.
  • Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.
  • Monitor the hotel sales performance against budget. Review reports and financial statements to determine the performance of your direct reports against budget.
  • Ensure all operating costs are in line with forecasted sales and control procedures are in line with the company, legal and hotel standards.
  • Ensure all financial targets set are strived to be achieved and any shortfalls are investigated and the relevant remedial action taken.
  • To have a high profile presence within the operation, managing and motivating the team to ensure they operate to the highest quality standards of product and service.

People

  • Manage day-to-day operational activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
  • Educate, train and motivate hotel staff to achieve hotel revenue goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties.
  • Oversee the day-to-day operations and assignments of the hotel staff in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Encourage efficient and effective inter-departmental communication in order to promote a climate of teamwork and motivation.

Guest experience

  • Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
  • Review guest feedback and implement strategies for continuous improvement.
  • Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP?s, large groups, and other key guests.
  • Lead marketing efforts to up-sell guests on hotel services, offerings, and amenities.

Responsible business

  • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel?s policies and procedures, and regulatory requirements. Maintain relations with outside contacts.
  • Comply with state and local laws regarding health and safety.
  • Maintain a focus and commitment to operating a ?green? hotel.
  • Perform other duties as assigned. May also serve as manager on duty.
  • Drive Health & Safety among the operational departments to achieve positive Health & Safety audits.
  • Ensure compliance with Legal, Government and Company Policies relating to, Fire, Health and Safety procedures and ensure team are fully conversant with their responsibilities also.

Administration

  • You will be required to do reports for Head Office on regular basis and critique the performance of hotel.
  • Maximize revenue potential from outlets at all opportunities through the implementation of up-selling plans.
  • You will be involved in financial procedures such as daily banking, purchasing, petty cash, payroll etc.
  • Evaluate, monitor and review product and service standards utilizing all feedback resources available and ensure corrective action is taken where appropriate.

Ideally suited to a candidate wanting to develop their career or take on their first General Manager-ship

Requirements:

  • A minimum of a 1-year branded hotel experience is essential
  • Customer service within the hospitality industry is essential
  • General knowledge of Lisbon area and customers will be advantageous
  • Determined, goal & quality oriented, organized and disciplined.

In Return:

  • Competitive salary
  • Work with an engaged team and Head Office functions that are geared to drive customer experience.

Reference: GM-EH

Contact: Maximilian Herget

Job Type: Full-time

Experience:

  • hotel: 1 year (Preferred)


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